Refund policy

Before your order ships
Changed your mind? If your order hasn’t been shipped yet, just email us at customermhb@gmail.com with your order number and we’ll cancel it and refund you in full.

After your order has shipped
Once your order has been shipped, we can no longer cancel it. You’ll need to wait to receive your parcel, then send it back to us. You have 14 days from the day you receive your order to tell us you want to return it, and another 14 days to send it back.
When we receive your return, we’ll check that everything is unopened and in its original condition, then process your refund.

What we can accept back
Products must be unopened, unused and in their original packaging, with any seals intact. For hygiene reasons, we can’t accept products that have been opened or used (this includes brushes, pencils, bleach and any product with a broken seal).

Return shipping
The cost of sending the products back is paid by you. We recommend using a tracked service, as we can’t refund items that don’t reach us. Please send returns to: 

MHB Cosmetics, Unit 41, Lythgoe House, Manchester Road, Bolton BL3 2NZ, United Kingdom.

Your refund
Once we’ve received and checked your return, we’ll refund you within 14 days to your original payment method. This includes the standard delivery cost you paid. If you chose a faster delivery option, we refund the standard rate only.

Damaged, faulty or wrong item?
Email us within 30 days of delivery with your order number and a photo. We’ll replace it or give you a full refund, and you won’t pay anything for the return.